Cancellation and refund policy

Last updated: 20 October 2026

Cancelling an order

You can cancel an order yourself from the order page until it is shipped. Once it has shipped, it can no longer be cancelled.

No returns

For hygiene and safety reasons, toys cannot be returned or exchanged once delivered. If your toy arrives damaged, defective or wrong, you are entitled to a refund as explained below.

Damaged, defective, wrong or missing item

Refunds are given only with an unboxing video, so please record one whenever you open a parcel from us:

• Record one continuous, unedited video from the sealed parcel (with the shipping label visible) until the problem with the toy is clearly shown.
• Email the video to sproutandhive@gmail.com within 48 hours of delivery, with your order number and a line about the problem.
• Keep the toy and its packaging until we reply.
• Once we verify the video, we refund the affected item in full.

Without an unboxing video we are unable to accept a damage, wrong-item or missing-item claim.

Refunds

Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few more days to show it. Shipping charges are refunded when the whole order is cancelled or the fault is ours.

If we cancel

If a toy goes out of stock or there was a pricing error, we may cancel the order or the affected item and refund you in full.

Contact

WhatsApp +91 74187 39099 or email sproutandhive@gmail.com (Monday to Saturday, 10 am – 6 pm).